Posted 3 Apr • Music
Sorry to hear you are having issues with your new i-DOCK / i-SYNC / BS-1.
Because you are able to connect to the receiver and play music, it does not sound like a compatibility issue. However, the sound should be crystal clear – as if an iPhone or iPod is docked directly into the docking station.
There shouldn't be any inference/hissing/crackling or sound distortion.
Check that all the connections are secure. Also check the phone / iPod is directly in the dock to rule out a fault with the 30pin dock connection.
Next, try resetting the Bluetooth on all your devices.
Need more help? Get in Touch..
Please also check our Bluetooth Troubleshooting Guides for further tips to follow:
Having followed the troubleshooting, if you're still having the same issue please get in contact with us and we can discuss returning it for testing.